Complexity Wine

Lovely place to have nice and selective wine and liquor, not to mention we had a beautiful time and nice breakfast in patio areas. Make sure to have advanced reservations. Even though we were being patient on food serving time, but overall services, it didn't bother at all. Each and every one was very curtious and professional. I strongly recommend visiting this place for your own experience. Keep up the great work. 👍

Visited Complexity for the first time tonight for dinner. I set a reservation online the night before for a Saturday evening. We were immediately greeted by Dan after being seated. They have a large wine selection that Dan made simple with great suggestions. Our food came quickly, and every dish was excellent. The atmosphere was comfortable, and lively. It really is a great spot, and gem of Lancaster

This is the kind of place that makes you feel like you’re somewhere else. Everything about it is amazing. My husband and I always entrust the servers to give recommendations on wine. We love to get the charcuterie boards and usually pair it with soup and dessert. We love to pick out one or two cheeses and let our server decide the rest. We haven’t had many of their meals, sometimes we get appetizers, the crab cakes were perfectly cooked on our last visit. I also really enjoy their tiramisu, it’s a huge piece so we’ll share half and bring the other half home. My husband loves the French onion soup, and I love the lobster bisque. They often do events like special meals with wine pairings, and they usually have live music on the weekends. If you make a reservation note that you could end up inside or outside. This isn’t really a spot for large groups, it takes away from the experience, I wouldn’t come here with more than 4 or 6people (even 6 seems like a lot for this establishment). If you don’t have a reservation, sitting at the bar is always a great experience.

The only reason this restaurant, if that’s what they call themselves, gets a star is because they have a decent wine list at a reasonable price. Otherwise, our experience tonight was absolutely miserable. A group of healthcare professionals booked a table to celebrate a milestone achievement for one of the programs at the nearby hospital. We ordered two bottles of quite expensive wine worth about $500. Never mind that they didn’t have our first choice; it happens. Then, after quite a long wait, the appetizers came. I have never seen a bruschetta served as pieces of cheap, mushy bread toast separate from the toppings, which came in a salad bowl. It was pretty much a “make your own bruschetta,” and it tasted disgusting. The olives and cheese plate were tasteless. We shrugged it off and ordered the main entrees. Five of us ordered the same main course. After at least 20 more minutes, the waitress returned to inform us that “unfortunately, the dish we had ordered is not available.” By that time, one of us, who had ordered an appetizer as an entree, left without being served because she got tired of waiting. We were quite shocked by the casual, nonchalant attitude, but as we were very hungry, we went with alternative choices, all of which arrived overcooked. Another waiter bringing the dishes had no idea who was ordering what and just threw the plates on the table. Worst of all, there was zero remorse or apology from the staff or the manager, and of course, the check had arrived in full, including the 18% “big party tip.” I won’t even go into minor details, such as the absolutely horrendous French onion soup, forgetting sugar, water, and wine glasses, etc. I don’t know if this establishment has management (no one came to talk to us), but if so, you should be ashamed of how you treated us tonight. Your staff’s attitude was ridiculous, and they obviously take no pride whatsoever in what they do. We paid in full and left. If any of you guys happen to be at the nearby hospital (God forbid), please do come see us. We will teach you what “taking good care of people” is all about, from A to Z. Shame on you for ruining our evening."